Executive
Bulletin
COMPUTERWORLD
INTRODUCTION
All Roads Lead to IP .................................2
TRENDS &STRATEGIES
Wading Into IP Telephony ..........................4
Getting ROI From VoIP ..............................7
VoIP Monitoring Tools ............................10
VoIP Security .......................................13
Call Centers and IP ................................15
Voice Over Wireless LANs .......................18
RESOURCES
QuickStudy:Session Initiation Protocol ......21
Emerging Technology:..........................23
IP Videoconferencing
IPCommunications
Voice-over-IP is changing the way we
think of,and manage,communications.
Compliments of
Computerworld Executive Bulletin IP Communications 2
Converged IP networks allow for
a wide variety of new applications
to ride on the network and interact,
including IP telephony,audioconfer-
encing,videoconferencing,unified
messaging and presence technolo-
gies (like chat).
Getting Started
Corporate America is just starting
down the road to voice-over-IP
(VoIP)communications,though
every analyst says it¡¯s just a matter
of time before it becomes main-
stream.¡°By 2009,the installed base
of IP [communications]equipment
will dominate the enterprise land-
scape,but that¡¯s still a few years
away,¡±says Robert Rosenberg,presi-
dent of Insight Research Corp.in
Boonton,N.J.
There are several reasons why
VoIP hasn¡¯t been an overnight suc-
cess.Companies started testing the
waters of VoIP in 2001,but there
were serious concerns about voice
sound quality that slowed the mo-
mentum (those concerns have been
largely resolved).Moreover,one of
the key reasons for imple ...