&citemExplain the use of Transaction Processing Systems (TPS) and Executive Support Systems (ESS) in an organisation of your choice. Also explain the role of IS led change in successful adoption of such systems. Please provide examples and illustration where required.
The science of today is the Technology of tomorrow.
(Edward Teller, American Physicist and Author)
The 21st century has witnessed an age for Organisations to follow the flow of the technological pragmatic shift from manual to automation of their business processes, procedures and activities. As a result, organisations are being driven towards the technological frontier in the opportunity to acquire more new customers and attain a competitive advantage over their competitors. In this modern era, the use of Information Systems (IS) have played a major role for Organisations to transform society, creating innovative and easier ways of managing their business operations. Information systems (IS) can be defined as set of interrelated components working together to collect, process, store and disseminate information to support decision making, coordination, control, analysis and visualization in an organisation. (Laudon & Laudon, 2002, p.7).
The aim of this assignment is to explain the practical application and limitations of using Transaction Processing Systems (TPS) and Executive Support Systems (ESS) towards my chosen organisation, Sony. The next section of this essay will explain the role information systems and how their management and led change has impacted upon the organisation itself, providing clear justifications and examples.
Altogether there are six types of Information Systems performing at six different levels of Sony. Fig 1 provides a diagrammatical view as ...