Task 3 M3
How monitoring and evaluating can improve customer service for the customer, the employee and the organisation
How will the customer benefit
It will benefit the customer if the business monitor and evaluate and improve the customer service because the customer will feel that they’re being treated well they will feel that they actually matter they will feel that the business is actually making effort to meet there wants and needs. If the business improves the customer service it will make shopping an enjoyable experience for customer because they are being served quick and efficiently and any problems in store is being dealt with efficiently. Another benefit to the customer is that there is very little or no stress to the customer because the customer service is so affiant so shopping becomes a breeze. The benefit to the customer is that there is more likely to come in store and find out exactly what they want and need.
The basic purpose of good customer service is that it will created new customers and life time customers which will then in return increase sale which will then create more revenue for the business which will then make the business more profitable which will increase the benefits for the customer. It will benefit the customer if Tesco makes more profit because Tesco will have more money to spend on new things for the customer like to develop a new product portfolio which is good because they will have new products might interest the customer. If Tesco make more profit they might be able to open new stores in areas where there are not that many stores.
How will the employee benefit
It will benefit the employee if the business monitor and evaluate and improve the customer service because will the employee wi ...