Abstract
Many of the issues faced by hospital administrators during the early 1900s remain relevant today. When total quality management fails to yield anticipated results, it is the hospital administrator who is than responsible for finding new strategies to address quality improvement. Therefore, some hospital administrators have turned to total quality management strategies that are not industry specific and have adopted such strategies. In this paper, a literature review of total quality management in healthcare organizations with regards to cross industry best practices and organizational culture will be examined. The In addition, a summary three total quality management practices and the impacts of such practices on hospitals outside of the United States of America will be summarized. The articles selected refer to healthcare organization both in the United States of America and abroad because improved quality of care and the need to control costs are two expectations of healthcare organizations located in the United States of America and abroad.
Total Quality Management & Healthcare Industry: Findings in U.S.A. and Abroad
Quality Management (TQM) is defined as a comprehensive and structured approach to organizational management. It seeks to improve the quality of products and services by ongoing refinements resulting from continuous feedback. It is a term used to describe the Japanese-style management approach to quality improvement. At the core of total quality management is a management approach to long-term success through customer satisfaction. Through TQM, all members of an organization participate in improving processes, products, services and the culture of their organi ...