Running head: QUALITY IMPROVEMENT
Needs Assessment for Quality Improvement
XXXX
November 20, 2006
Abstract
Corporate process improvement is a major factor towards improved efficiency and customer service. The financial accrual process is used at XXX Incorporated, and this process is reviewed, a needs assessment conducted to determine possible process improvements. An ?As-Is' flow chart of the accrual process is supplied, the relationship to the organization's strategic plan is discussed, the internal and external customers are identified, while potential impact on these customers is noted. The most appropriate Quality Management tool is used to collect and present data for process improvement changes; improvement opportunities are identified, and the level of value to the organization is assessed. The simulation ?Quality Management and Productivity' introduced a number of Quality concepts that are also discussed in relation to the company's process improvement.
Needs Assessment for Quality Improvement
The goal of a Total Quality Management organization is to strive for success and excellence in everything they do beginning with the strategic plan. "Companies clearly have a competitive advantage when they can develop and effective strategic plan" (London, C. 2002). Total Quality Management (TQM) consists of an integrated approach to define and document principles, processes, production, and best practices that provide the organizational framework of excellence. Corporate process improvement is a major factor towards improved efficiency and customer service, and this review looks at the possibility of improving a financial process.
The financial accrual process is used at XXX Incorporated ...