Total Quality Management
Quality is the ability of a product or service to consistently meet or exceed customer expectations. The different dimensions of quality include safety, durability, and safety. The quality perspective is very important from the point of view of modern-day organizations. It is the fundamental aspect, which determines the meeting or exceeding expectation level of the customers. Of the many approaches towards quality maintenance, Total Quality Management (TQM) is in vogue today. This dissertation shall define TQM, and describe the impact of globalization on quality. Also, this dissertation shall compare and contrast traditional management styles with quality focused management styles and how TQM applies to this organization, JHTS.
TQM.
TQM is a strategy for improving business performance through the commitment and involvement of all employees to fully satisfying agreed customer requirements, at the optimum overall costs, through the continuous improvement of the products and services, business processes and people involved (Managers-Net, 2008). TQM is also unique because it is a system that is applicable across a wide variety of business sectors and functions. A major characteristic that will distinguish those organizations that are successful will be total product and service quality (Goal QPC Research Committee, 1990). This means that products/services do more than meet customer needs. It means that they are produced and/or provided in a continuously improving, more timely, cost-effective, and productive manner. From an international perspective, many organizations currently hold a significant lead over U.S. organizations in TQM development. This is reflected clearly in the indisputable economic success and strength of ...