Total Quality Plan Implementation Paper
David Fessler
University of Phoenix
MGT 449 / SPMO404
Quality Management and Productivity
Maurice S. Pickett
December 1, 2005
Total Quality Plan Implementation
Workshop Five
Total Quality Implementation Paper
This paper will talk about the phases of implementation and a gap analysis of the new process for billing procedures. It is going to be about bill disputes and how they are handled now and what will be happening in the future and it will also talk about the difference between "as is" and "to be" flow charts. It is going to talk about a gap analysis and it will give a summary of the requirements of implementation and will talk about how long it will take to implement the new process. It will close with a brief summary.
Phases of Implementation
The implementation is going to be very simple. We are going to eliminate the owner of the business from getting calls about disputes and have them call the office directly. This will free up a lot of time with the owner and let him focus on other things and let his billing department take care of things unless there is a serious problem he does not need to get involved. It will make things a lot easier for him also. He will not have all the interruptions on his work day for things he does not need to have to be bothered with.
There will be only phase to implement it. A letter will be sent out to all vendors to ask that they call or email or fax the office directly and skip the owner all together. This sounds simple but there have been people that have worked with him for years. It would be great but a lot o ...