Total Quality (TQ) Model and Methodologies Paper
This assignment is to select a TQ model/method and make a recommendation for improving a Dimensions International, Inc (DI) Total Quality Management issue. Propose a recommendation as if it would be presented to upper management for incorporation into the organization's strategic planning. Continuous Quality Improvement (CQI) is a collaborative effort across an organizational that enables people to benefit from an improved shared process. The CQI model selection was because of DI needs to continually provide a faster payment process for travel reimbursement. The enhanced process will provide a satisfaction their employees will benefit from as the company provides satisfy to their external customers. The management view employees' satisfaction as the company's lifeblood for the recruitment and retainment of highly talented individuals.
DI's Total Quality Management issue addressed is the company's travel reimbursement process. The company's profile statement is to provide global and international solution. This involves traveling to a customer job site to support the customer's mission or tasking. The company endorses and expects every employee to use the American Express Credit Card for all travel related expenses incurred during normal business travel. Normal travel expenses are defined as advanced airline bookings, hotels, meals, and any expense need to support the customer during the trip. The company's manual requires an employee to fill out a travel claim within two working days of returning from any travel assignment. The slow reimbursement payment of travel claims have caused many employees to incur late fees or forced them to pay the credit card balance out o ...