Nannette N. Segura
Total Quality Management Survey
Mr. Steven Zeitlin
April 16, 2007
Introduction
The three sectors of the industry that will be discussed in this paper are namely: government sector, service sector, and non-profit sector. Those three sectors all have something in common, and that is they all have customers to serve. The only variation they have is how their customers drive the quality of the services and products that they offer.
First is the government sector. One organization in the government sector is the police department. Not because they are serving the public without the public paying for those services does not means the police department does not care about the quality of the services rendered.
Traditional methods of police management used to be militaristic in the beginning of the twentieth century (Maguire & Archbold, 2007). Orlando W. Wilson, a former superintendent of the Chicago Police Department, reinforced classic managerial principles through his popular textbook on police administration. These principles consist of span-of-control where there are limited number of subordinates per supervisor, unambiguous hierarchy where everybody know to whom they must report, and centralized command where decisions are made at the top and flows down ((Maguire & Archbold, 2007). That became known as the military model for police management.
Nowadays, all other kinds of policing are in place after realizing that military model of police management does not seem to work. One of those programs is the community policing which the Justice Department's Office of Community Oriented Policing Services defined as an organizational and managerial change, problem solving, and community partnership. The community policin ...