TQM
IN PURSUIT OF EXELLENCE
Table of Contents
I-introduction
II-The ABC's of TQM: Beginning the Journey
III-Quality: Mind and Heart of the Organization
IV-Leadership in Quality: Some Things to Think About
V-Business Excellence through Quality Management
VI-Total Quality Management Means Working Better, Not Harder; All Employees Should Customer Businesses Work
VII-Turning Quality inside-Out and Outside-In
VIII-Quality: From Buzzword to Payoff
IX-A Workers Paradise
X-Integrating TQM into E-Commerce
I-Introduction:
For many decades industrial commercial and even service companies, being for-profit or
not-for-profit, have been struggling to find the one best way to achieve a maximum
benefit from their operations. A very restraint number succeeded and many others
failed. But since the development of TQM which is a program designed to constantly
improve the quality of business management, products, services and marketing
processes, therefore improving the quality of business operations, these proportions
changed, companies who implemented the concept properly noticed a net increase in the
result of their operations.
In the first part of this study steps to implementing TQM are going to be presented
and its advantages are going to be discussed. Next, in the second part, examples of
companies succeeding after adoption of TQM are going to be analyzed and finally, the
third part will show the widespread use of TQM today in every form of organization. All
trough very detailed articles from a variety of sources written by some of the finest
business le ...