1. According to the definition used by UPS, logistics can be defined as the flow of goods, information and funds. Describe logistics at Thomson Shore using this definition.
The definition of logistics is like; the task of coordinating material flow, information flow and money flow across the supply chain.
Globally:
The first type of flow is the material flow: downstream is from manufacturing to the customer. And on the other hand there is upstream reverse logistics and that’s about sending a product back for repair or re-use.
The second type of flow is the information flow: this includes all the information that’s coming from the customer to the supplier and the other way around. The downstream for instance is advertising and promoting. And the upstream is an order from a customer, but also when a customer has a complaint. This flow can go by internet, paper, face-to-face, or; in all kinds of ways.
The third type of flow is the money flow: The upstream includes that you pay the product to the supplier and when you return the product, it’s going downstream. In this flow there is a circulation of money, but returning bottles of beer for instance is also included in the money flow.
Applied to Thomson Shore:
When we apply this to the case, in the material flow they bring out the book when the author/publisher wants to. This is the downstream. The other part is the upstream; The customer will check the result, and if Thomson Shore didn’t fulfil their needs and wants, they have to do it again. Here we see the structure: Plan, do, check, act.
A writer gives Thomson Shore an assignment to do, this goes by information, for instance, by internet. When the writer isn’t satisfied about the work Thomson Shore ...