Views of Performance ? Page 1 of 61
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Views of Performance
By
James F. Pestaner, Jr.
Views of Performance ? Page 2 of 61
http://www.pestaner.com
Site of James F. Pestaner, Jr.
Last Edited 3/9/2006 8:29 PM
File Name: Views of Performance s.doc
Overview
Organizations are a unique social form due to its foundation in intent, "they
get things done" (Scott, 2003). Customers are the focus of planning, production,
and placement of goods and services. Owners provide the catalytic energy
behind the focus attempting to operate within and if possible control the
environment that berthed the organization. The Western design of organizations
is dominated by the objectives of owners that struggle to align with the objectives
of a chosen management and staff labor system through the control of
resources, law, and a division of labor. The characteristics of these three
components may be blurred at times as workers place claim of ownership of
processes, autonomous groups self-manage, and public bureaucrats shun the
title or claim of ownership. Yet these roles remain present and distinguishable.
Emerging issues in other domains attempt to shape structures and processes
related to this design, which is not surprising, as social and organizational praxis
have historically been related. But recently, the concerns of social order have
superseded the place of organizational and business thinking. And yet it is clear,
organizations are all about performance.
There appears to be general consensus about the nature of performance
and related improvement. There is an economic relation ...